Tier 2 Help Desk Technician

To be considered for this position, please complete the following application: Tier 2 Help Desk Technician

JOB SUMMARY:

Biomeme is looking for a tier 2 help desk technician to improve and increase office productivity. Responsibilities will include windows desktop support, provisioning computers, continuously monitoring and improving IT systems. Great written and verbal communication skills are a must for the candidate to be successful.

 

RESPONSIBILITIES:

– Received assigned tickets from our dispatcher and manage them cradle-to-grave\Participate in daily round table discussions

– Participate in On-Call rotation

– Update and provide feedback on client documentation and SOPs

– Identify and recommend process improvement

 

QUALIFICATIONS:

– 4+ years of help desk experience

– Bachelor’s Degree in Computer Science, or related field (or adequate work experience)

– Experience with Office 365 management, and product lines

– Experience with Hyper-V or VMware virtualization

– Intermediate knowledge of server operating systems and services, AD, Group Policy, DHCP, and DNS

– Intermediate knowledge of VLANS, IP Addresses, and wireless

 

SKILLS:

– Superior communication (both verbal and written) and interpersonal skills with a strong desire to project a helpful and positive customer service attitude

– Excellent time accounting and schedule management

– Positive, easy-going attitude

– Natural aptitude for technology

– Detail-oriented and is comfortable in a process-driven work environment

– Demonstrates organizational skills such as the ability to multi-task, set priorities, and follow up in a timely manner

– Has experience with using a PSA, RMM, and Documentation tool such as Connectwise and ITGlue

 

Due to ITAR compliance, this position requires candidates to be a U.S. Citizen, Permanent Resident Alien, or Protected Individual per 8 U.S.C. 1324b(a)(3)

Biomeme is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law

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