Support

We stand behind our testing solutions, and we’re committed to supporting our customers as they address global health challenges. Contact us with any questions or issues about our products.

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We’ve compiled an extensive library of articles, guides, and documentation to help you use our products to their utmost potential.

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Guides and Documentation

Use our products with confidence every time. Check out our growing library of instructional videos.

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Onboarding & Training

We’re here to help. If you’re a new customer, contact us and we’ll set up a customized training session.

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If you’re experiencing any issues with our products, please fill out the form. One of our support staff will help you troubleshoot.

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Answering the world’s toughest questions is what we do–and that includes questions about our own platforms, technologies, and tests.

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Support

Explore Our Knowledge Base

Guides and Documentation

Onboarding & Training

Submit a Ticket

Still Have Questions?

Answering the world’s toughest questions is what we do–and that includes questions about our own platforms, technologies, and tests.

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Customer Support

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